Refund policy
Returns
You have 20 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it, unused, and in its original packaging. Please keep your receipt or proof of purchase.
To start a return, contact us at venta@e4code.com. We'll guide you through every step. Items sent back without prior authorization will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives. If your item arrives defective, damaged, or incorrect, contact us immediately so we can resolve it for you. Your satisfaction is our priority.
Exceptions
The following items cannot be returned: perishable goods, custom or personalized products, and personal care items. We also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the right item is to return the original and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may vary. If more than 15 business days have passed since approval, contact us at venta@e4code.com.